PRIVACY POLICY

At Lumena, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide an efficient customer service.

What information do we collect? How do we use it?

When you request information about a product or service or book a service with our site, we may need to know specific information about you. This enables us to process your requests and reply to your needs promptly.

Our site's booking and contact forms require users to give us contact information (like your name, e-mail and address). We use customer contact information from these forms to provide you efficiently with the services you request, send you information about our company, promotional materials and information from our partners. We use this data to tailor your experience at our site and distribute content that we think you might be interested in. Users may opt-out of receiving future mailings.

This site may contain links to other sites. Lumena is not responsible for the privacy practices or the content of such Web sites. We will not always pass your information along to the linked sites; however, we might. We cannot protect your information if you provide information to that site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the Lumena site.

We may also use the information we collect to occasionally notify you about important changes to the Web site, new Lumena services, and special offers and information we think you'll find valuable. If you would rather not receive this information, please contact us via email or post.

How does Lumena protect customer information?

We do not store any data online but securely store information offline. Only our authorised staff have access to the personal data stored.

Will Lumena disclose the information it collects to outside parties?

Lumena does not sell, trade, or rent your personal information to others as a matter of standard policy. This could change in the future and may change without your knowledge. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by emailing us . (If you use more than one e-mail address to contact us, send this message from each e-mail account you use.)

Correct/Update

This site gives users the following options for changing and modifying information previously provided:

  1. You can send email to info@lumena.co.uk
  2. You can send mail to the following postal address:
    Lumena Commercial Ltd
    208A North End Road
    Fulham
    London W14 9NX
  3. You can call the following telephone number: 020 7386 5643

Your consent

By using our Web site, you consent to the collection and use of this information by Lumena. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

Lumena welcomes your questions and comments about privacy. Please send e-mail to info@lumena.co.uk

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

  1. You can send email to info@lumena.co.uk
  2. You can send mail to the following postal address:
    Lumena Commercial Ltd
    208A North End Road
    Fulham
    London W14 9NX

You can call the following telephone number: 020 7386 5643

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020 7386 5643

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